Legal
Shipping & Returns
Delivery times, charges and how to return an order.
Last updated 1 October 2026.
Delivery
United Arab Emirates
We deliver throughout the United Arab Emirates. Delivery takes 2-3 working days. Orders placed after the cut-off time or on a non-working day are processed on the next working day.
Delivery is free on orders over AED 100. For orders below this amount, the delivery charge is shown at checkout before you pay.
Saudi Arabia, Kuwait, Oman, Bahrain and Qatar
We also deliver to Saudi Arabia, Kuwait, Oman, Bahrain and Qatar. Delivery takes 5-7 working days.
Delivery to these countries is charged by the weight of your order. The exact charge is calculated and shown at checkout before you pay. All rates below are in UAE dirhams.
| Order weight | Saudi Arabia | Kuwait | Oman | Bahrain | Qatar |
|---|---|---|---|---|---|
| Up to 0.5 kg | 40 | 45 | 50 | 45 | 65 |
| Up to 1 kg | 50 | 55 | 60 | 55 | 75 |
| Up to 1.5 kg | 60 | 65 | 70 | 65 | 85 |
| Up to 2 kg | 70 | 75 | 80 | 75 | 95 |
| Each additional 0.5 kg | 7 | 7 | 10 | 7 | 7 |
Delivery is free on orders over AED 300 to these countries. The AED 100 free delivery threshold applies to orders delivered within the United Arab Emirates only.
Any customs duties, import taxes or clearance fees charged by the destination country are not included in the amount you pay us and are the responsibility of the recipient.
Return conditions
Returns are available only for orders delivered within the United Arab Emirates. Free returns are available for normal purchased items within 3 days of receipt, provided the return conditions specified below are met.
Faulty items: any item received faulty must be reported within 2 days of receipt by emailing customers@damasrose.ae with photos of the product clearly showing the issue. Once these requirements are met, we will send you a replacement.
Purchases must be returned from the original shipping country. Returns will be accepted only if the product received does not match the product ordered. Faulty products are handled through the replacement process described above. Items returned must be in their unused original condition with all DAMAS ROSE PERFUMES IND L.L.C. SOLE PROPIETORSHIP item tags attached, and any related sampling pieces and booklets included. Incomplete, damaged, or altered returns or anything we at DAMAS ROSE PERFUMES IND L.L.C. SOLE PROPIETORSHIP reasonably believe has been used, will not be accepted and therefore sent back to the customer. Return charges are not applicable if you meet the above conditions.
How to return your purchase
- Please contact us to schedule a collection for you at no additional cost if you meet the return conditions.
- Our Customer Service Team will email Our Logistics Partners Return Air Waybill Number.
- Place the item(s) in the original shipping box.
- Remove all other labels from the outside of the box.
- To track your return, please note the tracking number printed on the Return Airway Bill Number and enter it in the tracking number field on (Our Logistics Partners).
Important: We do not accept LIABILITY for goods returned using any method other than our collection service. For any further queries, please visit our Contact Us page.
Receiving a refund
No refund for cash on delivery orders. Refunds will be accepted only for orders which are paid for through an online payment method. On RECEIPT of a return, we will process the refund as soon as possible. We estimate refunds will be made by the bank of your payment method within 15 working days. Working days are Saturday to Thursday, excluding UAE public holidays. Please retain your Shipping Note until you have RECEIVED your refund.
Cancellations
In certain circumstances, before your order has been dispatched, we may be able to cancel your order. If you wish to cancel your order, then you’re required to inform DAMAS ROSE PERFUMES IND L.L.C. SOLE PROPIETORSHIP through email about your cancellation within 24 hours from the time of the order being placed.
Please note*, we are unable to combine orders, change the items, edit your billing and shipping details or add pieces to an existing order once it has been placed.
Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.
Incomplete orders
If in any case we have sent you an incomplete order or products less than you have ordered, kindly email on customers@damasrose.ae or call or send us a WhatsApp message on +971555002005 within 2 days of receiving the order. Any requests for claims after 2 days of receiving the products will be subject to approval only.
Questions? Contact us.