Legal
Shipping & Returns
Delivery times, charges and how to return an order.
Last updated 24 March 2026.
Delivery
We currently deliver the products in the United Arab Emirates.
Get free shipping when you spend over 100 AED and receive your order within 2-3 working days.
Return conditions
Free returns are available for normal purchased items within 3 days of receipt, provided the return conditions specified below are met.
Purchases must be returned from the original shipping country. Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product. Items returned must be in their unused original condition with all DAMAS ROSE PERFUMES IND L.L.C. SOLE PROPIETORSHIP item tags attached, and any related sampling pieces and booklets included. Incomplete, damaged, or altered returns or anything we at DAMAS ROSE PERFUMES IND L.L.C. SOLE PROPIETORSHIP reasonably believe has been used, will not be accepted and therefore sent back to the customer. Return charges are not applicable if you meet the above conditions.
How to return your purchase
- Please contact us to schedule a collection for you at no additional cost if you meet the return conditions.
- Our Customer Service Team will email a (Our Logistics Partners) Return Air Waybill Number.
- Place the item(s) in the original shipping box.
- Remove all other labels from the outside of the box.
- To track your return, please note the tracking number printed on the Return Airway Bill Number and enter it in the tracking number field on (Our Logistics Partners).
Important: We do not accept LIABILITY for goods returned using any method other than our collection service. For any further queries, please visit our Contact Us page.
Receiving a refund
No refund for cash on delivery orders. Refunds will be accepted only for orders which are paid for through an online payment method. On RECEIPT of a return, we will process the refund as soon as possible. We estimate refunds will be made by the bank of your payment method within 15 working days. Working days are Saturday to Thursday, excluding UAE public holidays. Please retain your Shipping Note until you have RECEIVED your refund.
Cancellations
In certain circumstances, before your order has been dispatched, we may be able to cancel your order. If you wish to cancel your order, then you’re required to inform DAMAS ROSE PERFUMES IND L.L.C. SOLE PROPIETORSHIP through email about your cancellation within 24 hours from the time of the order being placed.
Please note*, we are unable to combine orders, change the items, edit your billing and shipping details or add pieces to an existing order once it has been placed.
Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.
Incomplete orders
If in any case we have sent you an incomplete order or products less than you have ordered, kindly email on sales@damasrose.shop or call or send us a WhatsApp message on +971555002005 within 2 days of receiving the order. Any requests for claims after 2 days of receiving the products will be subject to approval only.
Questions? Contact us.